Privacy Policy

This Privacy Policy explains how ITSWSPOS, a cloud-based restaurant POS and management platform, collects, uses, stores, and protects your information when you access or use our website, software, applications, and related services. It also explains your privacy rights and how applicable laws protect your personal information.

Thank you for choosing ITSWSPOS, a product of ITSWS Technologies Pvt. Ltd. ("Company," "we," "us," or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, software, applications, and related services. For the purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we process personal data in accordance with applicable data protection laws and regulations. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.

This Privacy Policy describes how we may use your information when you:

• Visit our website at https://www.itswspos.com
• Access or use the ITSWSPOS software, platform, or related applications
• Register for an account, subscribe to our services, or use our POS and restaurant management features
• Contact us or interact with us for customer support, sales, marketing, or other business-related purposes
• Engage with us in other related ways, including through inquiries, demonstrations, promotions, or events

In this Privacy Policy, when we use the following terms:

• "Website" refers to the ITSWSPOS website and any other website operated by us that links to or references this Privacy Policy.
• "Application" refers to any mobile, web, desktop, or other application provided by ITSWSPOS that links to or references this Privacy Policy.
• "Services" refers to our Website, Applications, ITSWSPOS software and platform, and other related services provided by us, including customer support, sales, marketing, and promotional activities.

The purpose of this Privacy Policy is to explain clearly what personal information we collect, how we use and protect it, and what rights you may have regarding your personal information. By accessing or using the ITSWSPOS Website, Applications, or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website, Applications, and Services.

Please read this Privacy Policy carefully to understand how ITSWSPOS collects, uses, stores, and protects your personal information.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register for an ITSWSPOS account, subscribe to our Services, request information about our products or Services, contact our support or sales team, or otherwise interact with us.

The personal information we collect depends on the nature of your interaction with us, the Services you use, and the choices you make. The information we may collect includes:

Personal Information Provided by You. We may collect your name, business or organization name, phone number, email address, billing or business address, account details, and other information that you voluntarily provide when using our Services.

Payment Information. If you purchase or subscribe to our Services, we may collect information necessary to process and verify your payment. Payment transactions may be processed through third-party payment service providers. We do not store complete payment card details on our systems unless otherwise stated. Payment information is handled in accordance with the privacy policies and security practices of the applicable payment service provider. https://www.itswspos.com/privacy-policy.html

Account Information. When you create or use an ITSWSPOS account, we may collect information required to create, manage, and maintain your account and provide our Services.

All personal information that you provide to us should be true, complete, and accurate. You are responsible for notifying us of any changes to your personal information so that we can keep your account and records up to date.

Information automatically collected

In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.

We automatically collect certain information when you visit, access, or use the ITSWSPOS Website, Applications, and Services. This information may not directly identify you but may include technical and usage information such as your IP address, browser type, device type, operating system, language preferences, referring URLs, country or general location, device information, pages or features accessed, and information about how and when you interact with our Services.

We use this information primarily to maintain the security, functionality, and performance of our Services, troubleshoot technical issues, understand usage patterns, improve our products and user experience, and support our internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, information about your activity in the Services, date/time stamps associated with your usage, pages and files viewed, searches, features you use, system activity, error reports, and hardware settings.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include your IP address, device and application identification numbers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location. You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected through our App

In Short: We collect information regarding your geolocation, mobile device, push notifications, when you use our App.

If you use our App, we also collect the following information:

• Geolocation Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

2. How Do We Use Your Information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive:

• To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See the section below headed "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" for further information.
• To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us through the contact information provided on the ITSWSPOS Website and be sure to include your name, testimonial location, and contact information. Request feedback. We may use your information to request feedback and to contact you about your use of our Services.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).
• Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
• Other Users. When you share personal information (for example, by posting comments, contributions or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

4. Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our Services offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

In Short: Depending on where you live, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

• The right to access — to request copies of the personal information we hold about you and information about how we process it.
• The right to rectification — to request that we correct inaccurate or incomplete personal information.
• The right to erasure ("right to be forgotten") — to request that we delete your personal information, subject to legal retention requirements.
• The right to restrict processing — to request that we limit how we use your personal information.
• The right to data portability — to request that we transfer the personal information you provided to us to you or a third party in a structured, commonly used, machine-readable format.
• The right to object — to object to our processing of your personal information, including for direct marketing.
• The right to withdraw consent — where we rely on your consent to process your personal information, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
• The right not to be subject to automated decision-making, including profiling, that produces legal or similarly significant effects on you.

If you are located in India, under the Digital Personal Data Protection Act, 2023, you additionally have the right to: (a) obtain a summary of the personal data we process about you and the processing activities undertaken; (b) request correction, completion, updating, and erasure of your personal data; (c) nominate another individual to exercise your rights in the event of death or incapacity; and (d) have your grievances addressed through our grievance redressal process described in this Privacy Policy.

To exercise any of these rights, contact us at hello@itsws.com with the subject line "Data Rights Request". We will respond to all legitimate requests within the timelines required by applicable law (one month under the GDPR, extendable for complex requests). We may need to verify your identity before acting on your request.

International transfers

Our Services are hosted in India and your information is processed and stored on servers located in India. Where we transfer personal information that is subject to the GDPR outside the EEA or UK, we will ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, and you may request a copy of these safeguards using the contact details provided in this Privacy Policy.

If you are a resident in India and you believe we are unlawfully processing your personal information, you also have the right to raise a complaint through the grievance redressal process provided by us under applicable data protection laws. You can contact us using the contact details provided in this Privacy Policy.

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.itswspos.com.

If you have questions or comments about your privacy rights, you may email us at hello@itsws.com.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list - however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may access your account settings and update your preferences.

9. Controls For Do-not-track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

10. Do We Make Updates To This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us here - https://www.itsws.com/contact-us.html

You can also reach us by email at hello@itsws.com or by post at:

ITSWS Technologies Pvt. Ltd.

Block E, E-57, Sector 63 Rd, E Block, Sector 63, Noida, Uttar Pradesh 201309

13. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: https://www.itswspos.com/contact-us.html or email us at hello@itsws.com.