Cancellation and Refund Policy

We, at ITSWSPOS ("We," "Us," "Our," “Company”), strive to provide you with exceptional services and products related to restaurant management with our software solution known as “ITSWSPOS” to restaurants and hotels. We offer additional integrated services, including mobile or card payments, inventory management, QR code based ordering, home delivery system and features like offers and coupons, analytics, CRM. ITSWSPOS platform provides end-to-end solutions for restaurant management.

We are proud owner and operator of the ITSWSPOS platform, granting the right to use it through various subscription models in exchange for a Subscription Fee. Your subscription to the ITSWSPOS platform and add-on services (referred to as “ITSWSPOS Subscription”) is subject to our Terms of Service, an agreement that you (or anyone accessing and using the ITSWSPOS platform) accept when subscribing. You can select a ITSWSPOS subscription plan to suit your needs and make payments through various available payment methods for different ITSWSPOS subscription plans.

Fees & Taxes

To access the features of your chosen ITSWSPOS Subscription plan, you must pay a Subscription Fee, as outlined in the various subscription plans. It's important to note that the Subscription Fee, as specified in our subscription plans, is non-refundable. Taxes may apply to the subscription fee. Your ITSWSPOS Subscription becomes active only upon the successful payment of the Subscription Fee, using the ITSWSPOS platform, according to your chosen subscription plan.

Subscription Cancellation & Refund

At ITSWSPOS, we offer you the flexibility to cancel your annular paid subscription within 15days. To initiate a cancellation, simply click the "Contact Us" button in the side navigation and get in touch with our team.

Refund for Annual Subscriptions

• If you cancel your ITSWSPOS Subscription within 15 business days of starting your paid subscription, you will be eligible for a refund of your subscription fee, subject to a fixed 10% processing fee.

• No refunds are provided beyond this 15-day window.

Refund for Monthly Subscriptions

• No refunds are provided for monthly ITSWSPOS Subscriptions.

Revisions

We retain the discretion to modify the Terms of Service, this Cancellation & Refund Policy, or any aspect of the ITSWSPOS Subscription without prior notice. If any changes to these terms are found to be invalid, void, or unenforceable for any reason, such changes are separable and do not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED SUBSCRIPTION AFTER WE MAKE THESE AMENDMENTS SIGNIFIES YOUR ACCEPTANCE OF THE MODIFICATIONS. IF YOU DISAGREE WITH ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.

Termination by Us

At our discretion, we may terminate your ITSWSPOS Subscription without prior notice. In such cases, we will issue a credit note and provide a prorated refund based on the remaining duration of your subscription term, whether annual or monthly. However, we will not refund any amount for terminations related to conduct that we determine, at our discretion, violates the Terms of Service or any applicable law, involves fraud or misuse of the ITSWSPOS Subscription, or is detrimental to our interests or another user. Please note that our failure to insist upon or enforce strict compliance with the Terms of Service or this Cancellation & Refund Policy does not constitute a waiver of any of our rights.